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At Advanced Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Advanced Heating & Cooling

5

(Based on 7 rated reviews)

Technician Review 8/2018

55

02-Aug-2018

Product or service reviewed: Furnace Tune up

Alex did a great job cleaning and tuning up our furnace. He was pleasant, thorough and fast. I will recommend Advanced to everyone.
55

20-Jan-2018

Product or service reviewed: Weil-Mclain Ultra Boiler Service

To: Helen, Mike D, Mike P THANK YOU! THANK YOU! THANK YOU! Your response to our emergency heating problem over New Years week (20 to 30 below Zero wind chill) when we were not established customers, was beyond all our expectations Your ability to find the parts that we needed (our previous company told us the could not find the parts we needed after being down 6 days and to try to find them ourselves) demonstrates your commitment to your customers. Your driving to Buffalo to pick up 1 part and then driving to my home all in a white out / heavy snow storm to install the parts was an extraordinary level of service. We cannot thank you enough for what all 3 of you did. We have already recommended your company to our friends and will continue to do so. Do not hesitate to use us as a reference if the need arises Tom and Ginnie T
55

13-Dec-2017

I loved the service we received. Robert was excellent, very knowledgeable and soft spoken. We are glad we have Advanced for our service company.

55

08-Dec-2017

I am very happy with your service. Your men were there within 15 minutes of when my husband called in, after hours service call. Alex was pleasant and did a great job.

55

10-Nov-2017

I am very happy with your service and always has been. Your technicians are pleasant, polite and thorough.

55

01-Nov-2017

Love your service and Robert went the extra mile, and I really appreciated it.

Stated so on Facebook.

55

19-Oct-2017

As a previous owner and salesman of a company I am always particular about how I purchase products and services. Having been a salesman for over 40 years I'm always aware of how professional the company that is making a sales call on me handles the sale, service and final installation of their product.

From the very first call from Advanced Heating & Cooling, Michael D'Andrea showed high expectations of what was to come. His comprehensive inspection of my problem and follow up proposal was extremely thorough and covered several alternative solutions. After reading through his 4 page proposal along with 6 products and company links I was impressed. After picking one of the proposals I needed a quick installation turn around. Five days later the installation team, Jeff & Alex showed up at 8:00AM as promised. They worked until 9:00PM that day and did a great job. We had a small change on an air cleaner install that had to be corrected and a few days later that was completed.  A great job well done!

As with all new installations there is paperwork for warranty papers and rebate forms(if any) to be filled out.  This is where Advanced inside team, Helen and Lucy handle the little details of scheduling appointments, filling out the warranty papers and sending me copies, providing rebate forms along with the required additional paper work from the company confirming work has been completed.  It's these little details that separate the excellent customer service that Advanced provides.

Three weeks after the sale and installation, Michael came out again to fine tune all the settings on the furnace and set up another appointment in June to do the same with the air conditioner. Again little details that go above and beyond to provide 100% customer service.

As a former salesman I love being "SOLD". Advanced and all their employees not only sold me but did all the right important things that provides for a professional job well done by a well trained team. It is my pleasure to highly recommend this team of professionals.  They are a "10 out of 10" in my book.