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Reviews of Advanced Heating & Cooling
(Based on 7 rated reviews)
Technician Review 8/2018
Product or service reviewed: Furnace Tune up
Product or service reviewed: Weil-Mclain Ultra Boiler Service
Tom and Ginnie T
I loved the service we received. Robert was excellent, very knowledgeable and soft spoken. We are glad we have Advanced for our service company.
I am very happy with your service. Your men were there within 15 minutes of when my husband called in, after hours service call. Alex was pleasant and did a great job.
I am very happy with your service and always has been. Your technicians are pleasant, polite and thorough.
Love your service and Robert went the extra mile, and I really appreciated it.
Stated so on Facebook.
As a previous owner and salesman of a company I am always particular about how I purchase products and services. Having been a salesman for over 40 years I'm always aware of how professional the company that is making a sales call on me handles the sale, service and final installation of their product.
From the very first call from Advanced Heating & Cooling, Michael D'Andrea showed high expectations of what was to come. His comprehensive inspection of my problem and follow up proposal was extremely thorough and covered several alternative solutions. After reading through his 4 page proposal along with 6 products and company links I was impressed. After picking one of the proposals I needed a quick installation turn around. Five days later the installation team, Jeff & Alex showed up at 8:00AM as promised. They worked until 9:00PM that day and did a great job. We had a small change on an air cleaner install that had to be corrected and a few days later that was completed. A great job well done!
As with all new installations there is paperwork for warranty papers and rebate forms(if any) to be filled out. This is where Advanced inside team, Helen and Lucy handle the little details of scheduling appointments, filling out the warranty papers and sending me copies, providing rebate forms along with the required additional paper work from the company confirming work has been completed. It's these little details that separate the excellent customer service that Advanced provides.
Three weeks after the sale and installation, Michael came out again to fine tune all the settings on the furnace and set up another appointment in June to do the same with the air conditioner. Again little details that go above and beyond to provide 100% customer service.
As a former salesman I love being "SOLD". Advanced and all their employees not only sold me but did all the right important things that provides for a professional job well done by a well trained team. It is my pleasure to highly recommend this team of professionals. They are a "10 out of 10" in my book.